TERMS AND CONDITIONS

Tariffs, Deposits, Payments and Cancellation Policies

If you are a New Zealand resident do enquire directly of us for any Special Offers we may create from time to time.

Summer Tariff 01 November 2023 to 30 April 2024 

Tariff includes: 

• Transfers from Matiatia ferry or from point of arrival on-island if by seaplane or light aircraft
• Transfers to your chosen dinner location within the local area (dinner costs and return your care)
• Use of all Marino Ridge's comforts and amenities, including 24 hour onsite staff and daily housekeeping
• Delicious gourmet breakfasts, changing daily and by season
• Transfers to Matiatia ferry or to point of departure off-island if by seaplane or light aircraft

Winter Tariff 01 May 2024 - 31 October, 2024

Our tariff (New Zealand Dollars, including local taxes) is $930 per night for the 2024 Winter season for each of the Akarana, Coromandel or Owhanake Suites.

Tariff includes:

• Transfers from Matiatia ferry or from point of arrival on-island if by seaplane or light aircraft
• Transfers to your chosen dinner location within the local area (dinner costs and return your care)
• Use of all Marino Ridge's comforts and amenities, including onsite helipad, 24 hour onsite staff and daily housekeeping
• Delicious gourmet breakfasts, changing daily and by season
• Transfers to Matiatia ferry or to point of departure off-island if by seaplane or light aircraft

Deposits:  

Direct bookings may be secured by payment of the deposit by Direct Credit to our account (see details below) or by Approved Credit Card (on which transaction fees are charged) or, and only at our sole discretion, simply by Validation via our secure vault system of the approved credit card.  

Third Party Service Deposits:  

In all cases where you the Guest requests us to arrange a Third Party service for you, for example Car Hire, Tour Booking, Massage, Yoga, Segway Tour, Horse riding, Salt Fly Fishing, NYE/Christmas function bookings etc and the service's terms require a deposit or card number as guarantee - then after the Guest's Visa or Mastercard Credit Card is validated in our secure Card Vault  you the Guest expressly authorises us to use that card as guarantee of the service on the Guest's behalf.  If cancellation fees are incurred for any reason you expressly authorise Marino Ridge to use your card if necessary to satisfy the cancellation fee. 

Payments:  

Payment may be made by

• Cash
• Credit and Debit Cards - Visa or Mastercard only at this point, please.  We apologize for any inconvenience that restriction may cause.  A 3% bank imposed fee will be levied on all card transactions.
• Direct Credit - Available to you only by prior arrangement and to the effect that the full amount of any transaction is lodged free of bank and transaction fees into the account.
  • In New Zealand our Kiwibank account is Marino Ridge Ltd, Acct # 38-9016-0233045-00, Kiwibank Limited, Ground Floor, New Zealand Post House, 7 Waterloo Quay, Wellington 6011, New Zealand.
  • In other jurisdictions where BSB is used our Account BSB is 389016 and our Account Number is 023304500.   Our IBAN number is 389016023304500.  The bank's SWIFT Code is KIWINZ22.
  • Note that New Zealand banking regulations require international depositors to provide their account number at the sending bank, sender's full name (no initials – everything needs to be spelled out) and sender's full street address: PO Box numbers are not acceptable. Telephone details may sometimes be requested by intermediary banks.
• Please use Surname of Principal Guest in Particulars Field, Arrival Date DDMMYY in Code Field and, if available, Invoice Number in Reference Field.  Thank you.
   

Payment of any balance is due before guest departure.  Unless varied by prior written agreement all agent payments are due within 7 days of guest departure or Invoice date, whichever is later.

Cancellations:  

We understand if circumstances arise which force cancellation. But having only three suites means cancellations affect us seriously, and we treat them that way. Therefore, ​unless you wish to carry the cancellation risk, we recommend for your protection you invest in a travel insurance plan that explicitly covers you for cancellation events.  

Except if Special Terms and Conditions apply - see Note 2 below - we will not levy cancellation fees for bookings cancelled more than 31 days before arrival date.

Should you have to cancel we will levy per any Special Terms and Conditions or, more usually, as follows:

   -  If 31 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, at our sole discretion.

   -  If 7 days or less from planned arrival date: 100% of tariff for whole of stay, 

   -  Deposits taken will be refunded pro-rata if some or all of the cancelled space is on-sold.

In each case you agree your act of cancellation is your explicit permission for us to reduce any potential refund by the amount of the cancellation levies and fees described or, if for any reason no prepayment deposit has been made, to charge your Visa or MasterCard those amounts. Refunds of deposits will be effected at our sole choice by a reversal of the Credit Card Transaction or by Direct Credit to your nominated bank account or internationally by International Money Transfer, in each case nett of any and all of our bank fees. All other foreseen or unforeseen costs, intermediary fees, foreign exchange fluctuations and all other risks to the return of your monies are solely your responsibility and to your account.  
 

Additional Notes

Note 1. Marino Ridge may release the booked dates without further notice if your full deposit free of bank charges is not received in cleared funds when requested.

Note 2. Special local or global events of any nature whatsoever - especially but not exclusively around COVID-19 issues, holiday periods or special events - may require us to alter or amend these Tariff and Cancellation policies.  Such alterations or amendments become Tariff and Cancellation Policy for the time being and amend and/or supersede our standard policies accordingly. We will give advice of any changes directly to those affected or generally via this part of our our website.  See Special Holiday Terms and Conditions below, and COVID-19 Special details and conditions here.  Please check back occasionally, and in any case before committing to a booking.

Note 3.  Marino Ridge is very private, discreet, quiet. Facilities on the property are not suitable for children under 16 years of age.

Special Holiday Season Terms and Conditions:

Per Note 2 above, Standard Deposit and Cancellation requirements are amended as follows:

Deposit requirements: 

• For bookings for dates between 20 December 2023 and February 10 2024 inclusive an increased deposit may be requested at the sole discretion of Marino Ridge depending on the specific requirements of the booking.

Cancellations:

• If 42 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, whichever is the greater.
• If 14 days or less from planned arrival date: 100% of tariff for whole of stay, refunded pro-rata if some or all of the space is on-sold.

If having read these requirements you remain unsure, or if questions arise given your circumstances, do please ask.