Marino Ridge is very private, discrete, quiet, small. We try to keep administration simple and quick. So here is most of the fine print...! Should questions remain please raise them. We'll deal quickly with them so that unwinding and fun can continue.
If you are a New Zealand resident do enquire directly of us for any Special Offers we may have...
Our tariff (New Zealand Dollars, including local taxes) is $790 per night for the 2020 winter season for each of the Akarana, Coromandel or Owhanake Suites. Tariff includes:
• Transfers from Matiatia ferry or from point of arrival on-island if by seaplane or light aircraft
• Pre-dinner drinks each night
• Transfers to your chosen dinner location within the local area (dinner costs and return your care)
• Use of all Marino Ridge's comforts and amenities, including 24 hour onsite staff and daily housekeeping
• Delicious gourmet breakfasts, changing daily
• Transfers to Matiatia ferry or to point of departure off-island if by seaplane or light aircraft
Our tariff (New Zealand Dollars, including tax) is $965.00 per night through the summer season 2020/2021 for each of the Akarana, Coromandel and Owhanake Suites. Add a $130 peak season surcharge from 01 Dec 2020 - 31 Mar 2021 inclusive. Tariff includes:
• Transfers from Matiatia ferry or from point of arrival on-island if by seaplane or light aircraft
• Pre-dinner drinks each night
• Transfers to your chosen dinner location within the local area (dinner costs and return your care)
• Use of all Marino Ridge's comforts and amenities, including 24 hour onsite staff and daily housekeeping
• Delicious gourmet breakfasts, changing daily
• Transfers to Matiatia ferry or to point of departure off-island if by seaplane or light aircraft
Deposits: Direct bookings are usually secured by payment of a deposit by direct credit or International Telegraphic Transfer or approved credit card (on which transaction fees are charged). The deposit required free of any bank fees is 100% of the first night tariff or 25% of the total tariff for bookings of 5 nights or longer.
Third Party Deposits: In all cases where a Third Party service - for example Car Hire, Tour Booking, Massage, Yoga, Segway, Horse riding, NYE/Christmas bookings etc - is requested on a Guest's behalf and the service's terms require a deposit or card number as guarantee then we request the Guest's Visa or Mastercard Credit Card be validated in our secure Card Vault which we may then use as guarantee on the Guest's behalf.
Payments: Payment may be made by
• Cash
• Credit and Debit Cards - Visa or Mastercard only at this point, please. We apologize for any inconvenience that restriction may cause. A 3% bank imposed fee will be levied on all card transactions.
• Direct Credit - Only by prior arrangement and to the effect that the full amount of the transaction is lodged free of bank and transaction fees into the account. Our Kiwibank account is Marino Ridge Ltd, Acct # 38-9016-0233045-00, Kiwibank Limited, Ground Floor, New Zealand Post House, 7 Waterloo Quay, Wellington 6011, New Zealand. Swift Code: KIWINZ22. For clarity our Account BSB is 389016 and our Account Number is 023304500. New Zealand banking regulations require international depositors to provide account number at the sending bank, sender's full name (no initials – everything needs to be spelled out) and sender's full street address: PO Box numbers are not acceptable. Telephone details may sometimes be requested by intermediary banks. Please use Surname of Principal Guest in Particulars Field, Arrival Date DDMMYY in Code Field and, if available, Invoice Number in Reference Field. Thank you.
• If 30 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, whichever is the greater.
• If 7 days or less from planned arrival date: 100% of tariff for whole of stay, refunded pro-rata if some or all of the space is on-sold.
In each case you agree your act of cancellation is your explicit permission for us to reduce any potential refund by the amount of the cancellation levies and fees described or, if for any reason no prepayment deposit has been made, to charge your Visa or MasterCard those amounts. Refunds of deposits will be effected at our sole choice by a reversal of the Credit Card Transaction or by Direct Credit to your nominated bank account or internationally by International Money Transfer, in each case nett of any and all of our bank fees. All other foreseen or unforeseen costs, intermediary fees, foreign exchange fluctuations and all other risks to the return of your monies are solely your responsibility and to your account.
Note 1: Marino Ridge may release the booked dates without further notice if your full deposit free of bank charges is not received in cleared funds when requested.
Note 2: For cancellations of bookings between 01 December and 31 Mar inclusive:
• If 45 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, whichever is the greater.
• If 14 days or less from planned arrival date: 100% of tariff for whole of stay, refunded pro-rata if some or all of the space is on-sold.
Note 3: Special local or global events of any nature whatsoever especially but not exclusively around holiday periods or events such as the America's Cup may require us to alter or amend these Tariff and Cancellation policies and those alterations become Tariff and Cancellation Policy for the time being and supersede the policies herein. We will give advice of any changes directly to those affected or generally via our website. Please check back occasionally.
Note 4: Marino Ridge is very private, discrete, quiet. Except where exclusive use is requested, facilities on the property are not suitable for children under 12 years of age.
In accordance with Note 3 above:
Deposit requirements: For bookings for dates in December 2020 - March 2021 inclusive, 50% deposit is payable on request.
Cancellations: Note 2 above is amended to read as follows:
• If 60 days or less from planned arrival date: 100% of tariff for first night stay, or 50% of tariff for whole of stay, whichever is the greater.
• If 21 days or less from planned arrival date: 100% of tariff for whole of stay, refunded pro-rata if some or all of the space is on-sold.
If questions arise please make contact.
We must treat each cancellation directly or indirectly due to the pandemic in the same way as any other cancellation: we have only three rooms and cancellations hit us very hard. The decision to travel is yours, you having taken account - responsibly - of all factors including your health and safety. While we absolutely respect your requirement to cancel it is not our responsibility to suffer the financial consequences of that decision.
Therefore, in accordance with Note 3 above:
Our cancellation policies will remain in place unchanged and will be operated and effected as normal.
If before you arrive here you exhibit COVID-19 symptoms please immediately seek medical assistance and guidance, self-isolate and to maintain our guests' safety and our own please do not proceed to Waiheke Island or to Marino Ridge.
If questions arise please make contact.
